FAQ

How do I receive my purchase?

Right after payment you get an email with a download link. You can also download it again from your order confirmation page.

Which software do your products work with?

Each product page lists its requirements. Most presets work with Adobe Premiere Pro and After Effects; plugins list the minimum version they need.

How do I install a preset or plugin?

Every download includes a step-by-step install guide. You can also find walkthroughs on our Tutorials page.

Do I get free updates?

Yes. When we update a product, you can download the latest version at no extra cost.

Can I use the products in commercial work?

Yes. You can use them in personal and client projects. You can't share or resell the files themselves.

How do I activate Cutavio Toolbar with my license key?

Your license key is in your receipt email. The first time you click a tool in Premiere Pro, a window asks for it. Paste the key, click Activate, and you're done. It needs an internet connection the first time.

Can I use one license key on more than one computer?

One license key is for one computer. If you change computer or reinstall, email us at support@cutavio.com and we'll move your key for you.

I can't find my license key.

Open the receipt email from your purchase: the key is in it. If you can't find it, write to support@cutavio.com with the email address you bought with and we'll send it again.

Do you offer refunds?

Because products are digital downloads that are delivered instantly, all sales are final and we don't offer refunds. But if something doesn't work or you're stuck, we'll help you fix it. Write to support@cutavio.com. See our Refund policy for details.

I need help. How do I reach you?

Email us at support@cutavio.com or send a message on our contact page, and we'll get back to you within 1-2 business days.